Getting started with Popmoney®

Popmoney® is built into First Online Banking and the First Mobile app. To use it you must be enrolled in First Online Banking. Already enrolled? Awesome! You're all set to start using Popmoney®.

If you are not enrolled in First Online Banking, you can enroll online now, or using the First Mobile app. Our free First Mobile banking app is available for the iPhone®, iPad®, Android phones, Android tablets and Kindle Fire.* Can't download via link? Look for the First shield when searching for First Financial Bank in your app store.

>  Log into First Online Banking

>  Click the Move Money tab

>  Select Popmoney from the drop-down menu

As a new user, you will be asked to confirm your date of birth, Social Security number, email address and mobile phone number. This is a security measure to protect your account and to make sure you receive Popmoney® notifications.

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To send money


  1. Log into First Online Banking, click the Move Money tab at the top of the page and select Popmoney from the drop-down menu.
  2. Choose Send Money and select the contact you are sending money to. Add a new contact if needed.
  3. Enter the payment amount, the send date and the delivery speed: Standard Delivery (3 business days) or Express Delivery (next day).*
  4. An email or text will be sent to the recipient explaining how to claim the funds.
  5. You will be notified when the transaction is complete.
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To receive money


  1. You will receive an email or text to let you know you have a payment waiting.
  2. Log into First Online banking, click the Move Money tab and select Popmoney from the drop-down menu.
  3. Choose the First Financial account where you want the funds to be deposited.
  4. Simplify the process by enabling Automatic Deposit. On the Popmoney Overview page, designate one account where all your incoming payments will be deposited. You'll still receive notifications. 
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To request money


  1. Log into First Online banking, click the Move Money tab and select Popmoney from the drop-down menu.
  2. Choose Request Money and select the contact you are requesting money from. Add a new contact if needed.
  3. Enter an amount and choose the First Financial account where you want the funds to be deposited.
  4. Add a due date (optional).
  5. An email or text will be sent to your contact with instructions on how to send money to you.
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How do I access Popmoney® in the First Mobile App?


> To access Popmoney® on an iPhone®, go to the More menu and tap Popmoney.

> On an Android phone tap Pay People in the Menu.

On your smartphone, you can select the recipient from your contact list or you can pay a contact already set up in Online Banking.

Enter the amount, tap Send and the recipient will receive a text or email to let them know the money has arrived and is ready to be deposited.

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Popmoney® Fees


  • The fee for sending a Popmoney® payment is $1.00. Delivery generally takes three business days.
  • A next-day delivery option is available for a fee of $7.00.
  • There is no fee to the person receiving the money.
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Need help?


Customer Experience Team
(800) 511-0045

Monday through Friday
8:00 a.m. to 7:00 p.m. ET

Saturday
9:00 a.m. to 2:00 p.m. ET

Online Banking Questions
FirstOnline@first-online.com

Customer Service Questions
CustomerContact@first-online.com

Send a secure message inside First Online Banking
Log in > Go to Secure Forms in top navigation > Secure Email

Locate Us

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*First Mobile apps and mobile banking are currently available for personal accounts only. Push Notifications not available on Amazon® Kindle Fire tablet. Popmoney® has terms and conditions that must be accepted at time of enrollment to use service. Popmoney® mobile available only on enabled Apple® and Android devices. Apple® Touch ID® and Android™ Fingerprint ID available only on fingerprint enabled Apple® and Android devices. Smart watch apps available for enabled Apple® and Android devices only. Text and/or data charges may apply. Check with your wireless carrier. Mobile Deposit eligibility requirements: You must be a First Financial Bank customer for at least 90 days. StartFresh accounts are not eligible for Mobile Deposit.Other terms and conditions apply.


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