A young man takes a break in the park and deposits a check with his smartphone.

Mobile Deposit FAQ

Everything you need to know to deposit on the go.

Who is eligible for mobile deposit?


Any First Financial Bank customer who does not have a StartFresh account, and has been with the bank for at least 90 days. Other terms and conditions apply.

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Is Mobile Deposit secure?


Mobile Deposit offers the same level of security that you have with Online Banking. Check images are stored securely at the bank and not on your mobile phone.

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Will my device work with Mobile Deposit?


Generally, the more recent versions of Apple® and Android devices with internet connectivity will work. Currently supported Android operating systems are Marshmallow 6.0, Lollipop 5.0, KitKat 4.4, Jelly Bean 4.1 to 4.3, and later. Android devices using an operating system below Jelly Bean 4.1 will not be able to use the First Mobile app.

Supported Apple® iOS® versions are always the last two made available by Apple®, currently iOS 7® and later.

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What are the camera requirements?


Your device will need a rear-facing camera in order to take a picture of checks you want to deposit. We recommend at least a 2-megapixel camera for best results.

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What types of checks are accepted with Mobile Deposit?


Business checks, including paychecks, and personal checks.

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How will I know if the bank received my Mobile Deposit?


After you submit the check images, you will receive a screen message on your device saying the deposit was received. If there is a problem with the deposit, you will receive a rejection message.

Are there limits on how much I can deposit using
Mobile Deposit?


Yes, daily limits are displayed within the application.

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When will the mobile check deposit appear in my online banking account?


Checks deposited before 6:00 p.m. Eastern Time Monday through Friday will appear in your online banking account the next business day. (A business day is any day the bank is open for business.)

Deposits made after 6:00 p.m. Eastern Time on Friday or anytime Saturday or Sunday will appear in your online banking account two business days later. If your deposit is rejected for any reason, you will be notified by email. Mobile check deposits are subject to review prior to acceptance. 

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What should I do with the check once I have made a
Mobile Deposit?


Write Mobile Deposit along with the date of deposit on the check and keep it for at least two weeks in case verification is needed. After that, we recommend that you shred or otherwise destroy the check.

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Can I use Mobile Deposit to re-deposit a check returned for non-sufficient funds (NSF)?


Non-sufficient funds (NSF) checks cannot be re-deposited using Mobile Deposit. Please present the check at any
First Financial branch.

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Need help?


Customer Experience Team
(800) 511-0045

Monday through Friday
8:00 a.m. to 7:00 p.m. ET

Saturday
9:00 a.m. to 2:00 p.m. ET

Online Banking Questions
FirstOnline@first-online.com

Customer Service Questions
CustomerContact@first-online.com

Send a secure message inside First Online Banking
Log in > Go to Secure Forms in top navigation > Secure Email

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