A concerned woman looks over her personal information on her laptop.

Equifax Data Breach

What You Need to Know


Equifax, one of the three major credit bureaus in the United States, recently disclosed a massive data breach, in which the personal information of millions of consumers was compromised. On this page you’ll find important details about the breach, along with steps you can take to protect your accounts.

What information was stolen from Equifax?

According to Equifax, criminals accessed their customer records, which included names, Social Security numbers, birth dates, addresses and, in some cases, driver’s license numbers, of approximately 143 million Americans. Credit cards numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people were also stolen.

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How can I find out if my information was stolen?

If you have a credit report on file with Equifax, it’s likely that your information was compromised. To find out if you were affected, go to the Equifax Cybersecurity Incident website at www.equifaxsecurity2017.com. Select the tab that says Am I impacted?

After submitting some brief personal information, you’ll receive an immediate message that will tell you if you have been affected. Make sure you’re on a secure network, not public wifi, when you submit your information.

If you don’t have private internet access, please call the Equifax dedicated data breach support center at 1-866-447-7559 for assistance. Encourage family members or friends who access the internet from a public location (such as a restaurant or public library) to do the same.

It’s up to you to take action. You will not receive direct notification from Equifax about the data breach unless your personal credit card numbers or dispute documents were compromised.

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What can I do to protect myself?

  • Whether or not your personal information was affected, Equifax is offering one year of free credit file monitoring and related services. You will be offered the option of signing up for this service at www.equifaxsecurity2017.com.
  • Keep a close eye on your bank accounts and credit card statements. You can use First Online and Mobile Banking to review your First Financial account activity as often as you’d like. If you notice an unauthorized transaction, report it immediately by calling 1-800-511-0045.
  • Check your credit reports for suspicious activity. You are entitled to a free credit report every year from each of the three major credit bureaus. To request all three reports at the same time, visit www.annualcreditreport.com, a federally authorized website that you can use with confidence.
  • If you notice anything suspicious on your credit reports, such as information about a credit card that you did not apply for, contact each
    credit bureau directly:
  • Consider freezing your credit or placing a fraud alert on your files with the major credit bureaus.
    • A credit freeze will generally block all access to your credit report, which prevents any new accounts from being opened using your personal information. If you plan to apply for credit, you will need to un-freeze your files before proceeding. There may be a fee for this credit
      freezing service.
    • A fraud alert allows creditors to access your report as long as they take steps, such as contacting you directly, to verify your identity.
  • Be alert to scams related to the Equifax breach, including suspicious phone calls, texts or emails. If you receive an email claiming to be from Equifax, do not respond to it or click any links in the message.
  • Switch to a checking account that comes with comprehensive identity theft protection and fraud resolution services, such as
    First Provider checking.
  • Visit First Financial Bank’s online Security Center for the latest information relating to identity theft and online fraud.
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Need help?


Customer Experience Center
(800) 511-0045

Monday through Friday
8:00 a.m. to 7:00 p.m. ET

Saturday
9:00 a.m. to 2:00 p.m. ET

Online Banking Questions
FirstOnline@first-online.com

Customer Service Questions
CustomerContact@first-online.com

Send a secure message inside First Online Banking
Log in > Go to Secure Forms in top navigation > Secure Email

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