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Personal Banking eStatements

What are eStatements?
eStatements are electronic bank statements that you can view online. You can, at your convenience, easily view, download and print your eStatements. It's a great way to lower your exposure to identity theft, reduce clutter, save paper and get organized. Plus, eStatements are absolutely free!

How do I view my eStatements?
  1. Log in to Online Banking and choose Additional Services on the toolbar.
  2. Select Online Statements.
  3. Select the account and statement month that you wish to view.
Why should I have my statements delivered online?
  1. Reduced risk that someone could gain access to your personal and account information.
  2. Faster delivery than paper statements. You will receive a notification when your new eStatement is available.
  3. Immediate online access to review and, if your wish, print your statements.

How do I sign up for eStatements?
You opt in to receive eStatements at the same time you sign up for First Online Banking. If you already have Online Banking and want to switch from paper statements to eStatements, please call First Online Customer Support at 800-511-0045.

Do I need to have First Online Banking to receive eStatements?
Yes, you must be able to log into Online Banking to view your statements. Online Banking is FREE.

Is there a cost to view my eStatements?
No, eStatements are FREE to all Online Banking customers.

Is it secure to view my account statement online?
First Online provides a secure environment to view your eStatements. You choose your login ID and password when you register for this service. You agree not to make your login ID or password available to others.

What accounts will I be able to receive eStatements for?
You will be able to receive eStatements for all First Financial checking and savings accounts.

How will I know when my eStatement is available?
You will receive an email from First Financial Bank to let you know when your statement is available. Please be sure to keep your email address current within online banking.

What if my email address changes?
You may change your email address at any time by signing into First Online and choosing My Settings on the upper right of the page. Then, select "update email options" in the menu on the left side of the My Settings page to change your email address.

What if my email address on file with the bank is not correct?
If your email address is not correct, we will be unable to notify you of your statement availability.

Will I be able to see my combined statement(s) online?
Your eStatement will present your combined statement exactly as it appears on paper statements.

What if I want to start receiving paper copies of my account statement again?
You may elect to begin receiving your paper statement again at any time. Please be aware that there is a $3.00 fee for each paper statement provided. (The fee is waived for persons 62 and older.) To begin receiving your account statement on paper through the mail rather than electronically, call our Customer Contact Center at 800-511-0045 Monday through Friday from 8:00 a.m. to 7:00 p.m. Eastern Time or Saturday from 9:00 a.m. to 2:00 p.m. Eastern Time. 

Who do I contact if I have questions about eStatements?
If you should ever have a question about eStatements, you can send your inquiry through the secure messaging feature of Online Banking or call us at 800-511-0045.

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