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eStatements

What are eStatements?
eStatements are electronic bank statements that you can view online. They replace the paper statements you receive in the mail. You can, at your convenience, easily view, download and print your eStatements. This is a great way to lower your exposure to identity theft, reduce clutter and get organized. Plus, eStatements are absolutely free!

How do I view my eStatements?
  1. Login to Online Banking and choose the eStatement tab on the toolbar.
  2. Select the account number for the eStatement.
  3. Click the eStatement date that you wish to view.
Why should I have my statements delivered online?
  1. Identity fraud prevention.
  2. Easy access online to view, save and print each eStatement.
  3. Faster delivery than paper statements. You will receive a notification when your new eStatement is available.
How do I sign up for eStatements?
  1. Log into First Online.
  2. By checking the terms and conditions box, you agree to receive all available electronic statements and/or electronic notices, and understand that you will not receive paper statements and/or notices.
Do I have to have Online Banking to have eStatements?
Yes, First Online is a free service that allows you to check the your deposit account balance or recent activity, transfer between eligible accounts and electronically pay your bills.

Is there a cost to view my eStatements?
No, eStatements are FREE to all Online Banking customers.

Is it secure to view my account statement online as an eStatement?
First Online provides a secure environment to view your eStatements. You choose your login ID and password when you register for this service. You agree not to give or make available your login ID or password to any other person.

What accounts will I be able to receive eStatements for?
You will be able to receive eStatements for all checking and savings accounts.

How will I know when my eStatement is available?
You will receive an email from First Financial Bank to let you know when your statement will be available. Please be sure to keep your email address current within online banking.

What if my email address changes?
You may update your email address at any time by signing into First Online and choosing Services and Preferences. Then, click on Security Info to change your email address.

What if my email address is not correct?
If your email is not correct we will be unable to notify you of your statement availability.

Will I be able to see my combined statement(s) online?
Your eStatement will present your combined statement exactly as it has been on your paper statements.

What if I want to start receiving paper copies of my account statement again?
You may elect to begin receiving your paper statement again at any time. To begin receiving your account statement on paper through the mail rather than electronically, contact First Online Customer Support at firstonline@first-online.com or call 812-238-6797 or 1-800-511-0045 Monday through Friday from 8 a.m. to 5 p.m. Eastern Time. If you have a First Connect account and wish to receive paper copies of your statements, there is a $3.00 charge per statement.

Who do I contact if I have questions about eStatements?
If you should ever have a question about eStatements, you can send your inquiry through the secure messaging feature of Online Banking or contact our First Online Customer Support at firstonline@first-online.com. You may also call 812-238-6797 or 1-800-511-0045.

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